AI is a powerful new tool for businesses, but many are still unaware of exactly how it can be used. Here are some ways that AI-powered text analytics can benefit your business.
Industry Insights
Text mining is a great way to comb through the numerous industry reports, white papers, and financial forecasts. Summarization algorithms will pick out the important information so you can have the data you need without all the extra parts. This process allows you to use new industry insights more quickly to make business decisions and investments.
Customer Support
AI text analysis software can perform sentiment analysis to scan the comments on your social media posts or customer reviews and determine the overall feeling customers have toward your brand or recent decisions you’ve made. This glimpse gives you a complete insight that doesn’t require the manpower to sift through thousands of comments. It also allows your customer service team to shift through emails or complaints and prioritize ones that need immediate attention, improving your overall customer experience.
Record Management
Managing large amounts of records is a time-consuming process requiring a good deal of work. However, your business can use AI-powered text analytics to handle record-keeping, significantly reducing the amount of time your employees need to spend on the task. AI can categorize the information it reads, so it will sort and manage things like insurance and patient records or financial documents at a record pace.
